Refund Policy

Please read this policy carefully before placing an order.

All sales made through Alluviretat are final. Products sold on this site are non-refundable and non-returnable once an order has been dispatched.

1. Non-Refundable, Non-Returnable

Due to the pharmaceutical-grade, temperature-sensitive and sealed nature of the products we supply, all orders are final sale. We do not offer refunds, exchanges or returns once an order has left our facility, except where required by law.

2. Sealed Health & Hygiene Products

Under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the right to cancel does not apply to goods that are sealed for health protection or hygiene purposes once they have been unsealed after delivery. Our products fall into this category.

3. Damaged or Incorrect Orders

If your order arrives damaged, faulty, or you have received the wrong item, please contact us within 48 hours of delivery at info@alluviretat.com with your order number and photographic evidence. We will review each case individually and, where a genuine error is confirmed, arrange a replacement at our discretion.

4. Order Cancellations

Cancellation requests can only be accepted before an order has been dispatched. Once your order has been marked as shipped, it can no longer be cancelled or refunded.

5. Contact Us

If you have any questions about this policy, please reach out to our team: